What if I'm getting too few results?
Try expanding your search. For instance, de-select a car’s year or color to get more results. Perhaps you spelled a word wrong or added a search criteria such as 'no people' and you can deselect that.

What if I’m getting too many results?
Try narrowing the search. If you keyed in a word such as ‘car’, this will yield a lot of results. Try narrowing your search to a model year, a make or perhaps a color to get closer and more definitive results back.

Why can’t I find what I’m searching for?
Are you searching within a previous search? If so, clear your search and try again. If you are still not finding the images you require, send us a request at info@driveimages.com and let us know what you seek. Include type of image, style, color and any other details that may help us find what you need. We will create a lightbox of images and email this to you.

Can I have someone help me with my search?
Yes and there is no charge for this experienced service. You can submit a search request to info@driveimages.com and we will assist you with your search.

Can I search without being registered?
Absolutely without restriction! However, to create lightboxes , download comps and other advanced site features, you should register via our simple routine. You also get more advanced views of images in the Drive Images collection when registered. There is no cost associated to register at Drive Images site.

LIGHTBOXES

I want to use lightboxes; how do I set them up?
Once you have registered you can create personal lightboxes to store and email images. No setup is required and you can name your lightboxes whatever name your project is best suited for. You may start adding images to your lightbox immediately.

How do I add images to my Lightbox?
When you are viewing your search results you can add images to your lightbox by clicking the second icon found below the image.
When you are previewing a single image you can add images to your lightbox by clicking the same icon, now located in the first position.

How long do you keep my lightboxes on file?
There is no date stamp for your lightboxes and they will exist on our site until you decide to delete them.

How many Lightboxes can I have? How many images per lightbox?
You may have as many lightboxes as you wish, and each lightbox can have an unlimited number of images. The number of images in a lightbox will dictate the retrieval speed on our site, so housekeeping is always a good thing to pay attention to.

How do I add lightboxes?
Click on the "Lightbox" link in the main menu. Name your lightbox in the “Create a new lightbox” box. Click the Create button. Your new lightbox is now created and is selected as your current lightbox as shown in the “Select a lightbox” pull-down menu.

How do I email a lightbox?
Click on the "Lightbox" link in the main menu. Make sure you have selected the lightbox you would like to email in the “Select a lightbox” pull-down menu. Click the ”Email Selected lightbox” button and fill your info into the form. Click the “Email Lightbox” button.

Can someone who isn’t registered view the lightbox I emailed them?
Yes. When you email a lightbox, the recipient doesn't have to be registered to view your lightbox.

PURCHASE/DOWNLOAD

How do I buy images?
Upon selection, please call us at 310-605-1400 and ask for stock sales. You may also send us an email of your request to info@driveimages.com.

What methods of payment do you accept?
You may set up a billing account or pay via credit card. If you are a billing account, you will receive an invoice each time you license an image and a monthly statement of your licenses.

How do I determine image prices?
Use the pricing calculator below any image. Upon selection, you can answer the simple questions on industry, use type, print quantity etc to ascertain the price for that use. If you are unsure, please call us to confirm usage pricing and availability of images.

Do I need to register to buy?
If you wish to purchase online, yes, you will need to register. However, you may call us and license an image by telephone or via email.

Can you tell me more about how orders are processed and fulfilled?
If you order an image online, you will receive a delivery email with a link to our download site. If you license by telephone or email, you will receive these details by return email.

Can I cancel an image license after I have purchased it?
Once an image is delivered and a license written, you may not cancel an order. You may however change the terms of the license by calling us and discussing the requested change.

What do I need to know before licensing or using images?
Check previous image licenses if this is an important factor in your licensing our images. Check your usage to ensure that you do not need trademark release for the intended use. (We can assist in obtaining trademark release from the manufacturer). Check that the image can be reproduced at the size you need it-see the image maximum size in the image detail page. If you need to know previous usage of an image (perhaps for a book cover) request previous usage from us at info@driveimages.com. Please ensure to include the image number from our site.

How do I download images once I have purchased them?
If purchased online, you will receive a delivery email which provides a direct download link to the Drive Images delivery site. You may download at any time from this link.

How safe it is to use my credit card on your site?
When enabled, our credit card processing engine will be encrypted and hacker-safe. We do not keep any of your credit card details online or in our records so that you can feel safe with the usage.

How do I save an image to my computer?
If you are on a PC, simply "save link as" to your system. If on a MAC, simply "save images as" to your system.

USING YOUR DIGITAL IMAGE

How large can I print images I’ve purchased?
The maximum print size for a given image will be displayed along with the maximum available resolution on the image detail page. If you are unsure, please email us with the image number and your request and we will be right back to you with that information.

I downloaded a 300 dpi image but it opens at 72dpi. Why?
Depending on your screen settings your image may have defaulted to a lower resolution. You can use Photoshop to change the image to 300dpi without affecting the resolution. Click on the Image menu and go to Image Size. Uncheck the box for “Resample Image” and adjust your Resolution to 300dpi. Note that your pixel dimensions are not affected.

RELEASES

What releases do you provide with your images?
You can view the release status on the image selected ‘detail’ page.

There are Logos/Badging on the cars in your images. Can I still use these images?
In most licensing situations no additional permissions will be required. Our photographs were created with the cooperation of the automobile manufactures and were photographed with their permission. The AIL automobiles that we shoot are not owned by any individual car owners, so no permission is required from any individual auto owner. The manufactures of these automobiles do not object to the use of their cars in most commercial uses, provided the photographs are not used in a manner that is derogatory, attempts to support another product or depicts an automobile in an unfavorable manner. Because the shape of some cars, or other identifying features could serve as a trademark or be protected by trade dress, additional permission may be necessary if the use of the photograph and the associated text or other content gives the impression that a particular automobile manufacturer is endorsing, sponsoring or is some how affiliated with the product or services offered by the user.
If the photograph depicts the use of a car as part of some life style activity, and is not a “product” shot, the likelihood that the use implies any trademark association is lessened. If you are unsure about the use please seek competent advice. Drive Images can assist you by requesting additional permissions from the manufacturers upon your request.

GENERAL INFORMATION

What is Rights Managed?
All of our images are offered under a Rights Managed License. Rights Managed means the image is licensed for a specific usage. The usage fees are calculated based on the requested usage (size, placement, duration of use and territories requested) and any other usage requests such as exclusivity.

What is Sensitive Subject Use (mentioned in your License Agreement)?
Sensitive Subject Use includes but is not limited to the following: all sexual issues, sexually transmitted diseases, substance abuse, alcohol, tobacco, AIDS, cancer, mental ailments, Homosexual or alternative lifestyles, and physical or mental abuse. Sensitive Subject Use is not permitted without prior written authorization from Drive Images.

How do you protect the privacy of the information I submit to you?
Please see our Privacy Policy.

ACCOUNT INFORMATION

How do I create an account?
At the top right hand side of each page you will find a "register" link above the search box. Simply click this link and fill in the appropriate information. You will be registered and able to take advantage of the full functionality immediately.

How do I change my username?
When you go to sign in, your email address is your username. After signing in, at the top right hand side of each page you will find a "My Account" link above the search box. Simply click this link and change in the appropriate information.

How do I change my password?
If you are signed in, at the top right hand side of each page you will find a "My Account" link above the search box. Simply click this link to change your password on the next page.

What do I do if I forgot my login or password?
Select "Sign In" from the top right hand side of the web site. Below the sign in form you'll see a link that will pop up a form that will enable you to request your password to be emailed to you securely.

How do I login as a registered user?
Select "Sign In" from the top right hand side of the web site. You will be requested to enter your username and password. If you forgot either, you can use the "find" routine to have this information emailed to you securely.